Formal complaints process

Our commitment to you

We put a lot of care and attention into looking after our customers as we do into building our homes. However, we do appreciate that sometimes things can go wrong and so we take complaints very seriously. If you do have a complaint, we do ask you to let us know so that we may have the opportunity to resolve the issue for you and learn from it.

Reporting an issue

Although we hope there will be no issues before or after you have moved into your new home. If you want to tell us about a issue with your home of which we are not yet aware please contact us.

Dealing with your complaint

If you have a complaint then please do raise it with us and allow us the opportunity to put it right.

All complaints will be reviewed within 2 working days of receipt and aim to respond fully within a further 10 working days.